SRI has established its reputation for excellence in our commitment to meeting and exceeding customer expectations.  The following represents a sampling of several of our customer's response to our efforts and to our employees.

"...[this employee] is a very proactive, problem-solving, customer-oriented computer professional...I can always depend on [this operator] in her normal duties and to be proactive in providing excellent customer service...In all my 18 years of Information Technology experience, I can think of no one better qualified to perform this important, and often thankless, duty..." -USACCSA Customer

"...Following the recent terrorist attack on the Pentagon, [this employee] immediately responded to the need for the rapid installation of computer systems when the Army Secretariat and Staff were forced to relocate to the Army Operations Center. In the hectic months that have followed the attack, she has continued to respond to the myriad demands place on her by the Headquarters, Department of the Army Crisis Action Team." -USACCSA Customer

"...[these employees] are great operators and very dependable...are always right on top of every request...very knowledgeable and quick to solve any problems...I always get immediate results whenever I talk to them......They have 100% up time. This includes premeditated outages... They're the best at troubleshooting CHCS problems...make sure the current staff stays on staff..." -D/SIDDOMS Site Manager

"...[This employee is] a man that knows how to dissect a problem, go to the right people for answers and then get the job done. We are really blessed to have him as a member of our team!" -D/SIDDOMS Site Manager

"...your CECOM contracts are running very smoothly. We appreciate all of your hard work..." -U.S. Army Contracting Officer

"...[the] operators are usually the first voice many customers hear when they need questions answered or telephone numbers...all the operators do an excellent job day in and day out to make certain that all calls are answered with a warm voice and with an effort that shows the customer that...[they] are there to serve at the highest level..." - US Army ATS Customer

"...The operators' dedication to detail makes certain that every customer is satisfied with their service. As I have said many times in conversation and on paper...[this] staff know[s] what customer service is all about and they practice what they preach." - US Army ATS Customer

"SRI continues to provide quality personnel and products to the Northrop Grumman IT Team. Competence and cooperation are outstanding." - Northrop Grumman IT Program Manager

"...the SRI team [has] truly done an outstanding job administering and presenting the FAME curriculum to FDA leaders over the past 7+ years...As a result of your work, I believe that the FDA is a better place for all employees..."- FDA FAME Project Officer

"...[the] operators are usually the first voice many customers hear when they need questions answered or telephone numbers...all the operators do an excellent job day in and day out to make certain that all calls are answered with a warm voice and with an effort that shows the customer that...[they] are there to serve at the highest level. The operators' dedication to detail makes certain that every customer is satisfied with their service. As I have said many times in conversation and on paper...[this] staff know[s] what customer service is all about and they practice what they preach." - US Army ATS Customer

"...[these employees] are great operators and very dependable...are always right on top of every request...very knowledgeable and quick to solve any problems...I always get immediate results whenever I talk to them......They have 100% up time. This includes premeditated outages... They're the best at troubleshooting CHCS problems...make sure the current staff stays on staff..." - D/SIDDOMS Site Manager

"[This employee] has been a very large part of the completions of our daily Remedy help desk tickets here at Bethesda...this is the second month in a row that she has completed the most Remedy tickets. Being that our Remedy system is monitored daily by the CIO of the Information Technology Office, completing Remedy tickets in a timely manner is crucial, not only for the satisfaction of our CIO, but also for the satisfaction of our system users. It's important for them to know that when they have a problem, we are here to support them promptly..."- D/SIDDOMS Site Manager

"...whether riding the ships, traveling to remote sites, or holding down the office have contributed significantly to the success...our efforts to reach as many Sailors as possible...Thank you for your continuing willingness to try new ideas, expand our horizons, and seize the opportunity to be innovative..."- NCO Project Officer

"As you already know, positive attitude and communication are important keys to being successful. I believe [this Program Manager is] very instrumental in representing SRI..."- USACCSA Customer

"On behalf of Northrop Grumman Information Technology, please accept our most sincere appreciation for your support...We believe that you are a great asset to the entire Northrop Grumman Team and your dedication to the performance of your tasks at hand are praised to the highest degree.  Thank you for your dedication and support now and in the future."  - Northrop Grumman IT  Program Manager