Quality Assurance Program

Strategic Resources, Inc. (SRI) offers a Quality Assurance Program that significantly reduces business risk for our SeaPort-e customer. Quality goals are set and achieved at all levels of management, across the task orders, and among all our employees. At SRI, quality is something everyone owns and is responsible for ensuring; it is a company standard. Our continued emphasis on quality assurance and quality control allows us to build upon our already exemplary record for high performance. Our Quality Management Approach is in accordance with robust and proven quality standards and methodologies.

Proven Quality Methodologies. Our comprehensive delivery of consistent quality services is based on four proven industry methodologies or best practices: ISO 9001:2008, CMMI-SVC, Lean Six-Sigma and CRM.

Our quality approach has proven successful over our 26 years existence and consistently results in high customer satisfaction.

These quality methodologies provide our project management team with tested techniques to institutionalize best practices and robust processes throughout the SeaPort-e task orders and at each work location and site in order to ensure standardization of quality services. Our managers and team members are trained to our Certified ISO 9001:2008 and CMMI Maturity Level 3 Quality Management System (QMS). Our management approach requires each Project Manager and Site Manager to establish and maintain documented Standard Operating Procedures (SOP); employees are constantly trained to the SOPs to provide them with the approved work techniques and guidelines. Our training team uses the same training material and methodology to ensure the information presented is the same regardless of location. Further, because of our CMMI ML3 Process Improvement practices, all employees are encouraged to identify and suggest areas where improvements could benefit our services and the customer. Because this procedure is applied across all of our contracts, each project benefits from the collective insight and innovation of our personnel. The table below describes SRI’s Quality Standards and their benefits to the SeaPort-e contract.

Timely Quality Services. During the execution phase of the work, our Quality Management Team will implement our Quality Control Plan (QCP) to ensure the integrity of the quality of services provided. The QCP handles two important items: Monitoring Task Order Performance Standards; and Risk Mitigation.

  1. 1. Monitoring Task Order Performance Standards
    Developing and properly collecting lower level metrics is critical in making sure we accurately monitor the task order Performance Standards. SRI’s CMMI ML3 Measurements and Analysis process provides the techniques to develop and collect the metrics through our Metrics Tracking Tool and to perform process analysis, which in time will allow the Quality Management Team to obtain sufficient historical data to perform SeaPort-e task orders analytics and to anticipate and predict potential issues and deficiencies. Across each PWS Performance Objective, SRI monitors performance standards, acceptable quality levels, inspection methods and metrics, sample size and lower level quality control metrics.

  2. 2. Risk and Issue Mitigation
    Using our Quality Assurance Program, SRI has established procedures and methods to ensure work complies with contract requirements. This enables timely identification of both existing and potentially defective service issues, thus reducing and/or eliminating any negative impact on performance. Our Quality Management System, implements Risk Management and Monitoring and Control Processes to enable the evaluation of quality and the identification of issues and deficiencies.

    Continuous Improvement. To maintain quality and high customer satisfaction, SRI implements a Continuous Improvement Plan (CIP) for each contract award. SRI has adopted the Plan-Do-Check-Act (PDCA) Cycle as its CIP model. The PDCA cycle, depicted in the figure below, is also known as the Deming cycle or Shewhart cycle which consists of four steps: 1) Plan: a change aimed at improving the work across the SeaPort-e task order; 2) Do: carry out the change on a small scale; 3) Check: study the results; and 4) Act: adopt, adapt, or abandon tested solution.